Just took my car into the mechanic. I didn’t have any problems, just needed an oil change. I was there early in the morning to be in and out as quick as possible, but before I got around to handing him the keys we talked for fifteen minutes. We talked about family – we are both new fathers, as well as about business. Then we got around to the reason I was there.
I could take my car to the dealership and they would do a good job, but I go to my mechanic because I trust him.
When there is a problem with my car he will let me know. When there is something that may be a problem down the road, he will give me a heads up. I’ve gone enough times where there are no problems and I’m on my way quickly.
One time I was out of town and with a few hours to spare I took my car to a spot nearby for an oil change. I was overdue and figured I might as well get it done while I had a chance.
Just as I thought the job was done, they informed me that there were a few problems… “You don’t have to get this done, but you really should.”
“Why what could happen?” I asked.
“Well your wheel could come off when you are driving on the highway.”
Whoa. I don’t know much about cars. I don’t know what urgently needed or what I may be able to get by with. I had to trust his opinion. But I didn’t trust him. I didn’t know him. I told him I will think about doing it next time.
The next time I was back at my regular mechanic. I asked him to look into the problem that the last guy had told me. He checked it out and came back laughing.
The car was fine. I was safe, and there wasn’t a chance that my wheel was going to come off my car.
I was relieved, but I was also glad that I had someone giving me advice that I could trust.
Some people go for the quick buck. They see an opportunity to make some fast money and they take it. But a business is built on clients not customers. When you treat your customers with respect and as more than just a transaction they will reward you with their loyalty for years to come.